Privacy Policy

Overview

VERINZO is a media player. You bring a playlist; we play it. This page describes every kind of data the app and this website handle, and it is written from what the software actually does rather than from what would be comfortable to say.

What we store

For each device that uses VERINZO we hold:

• A device identifier and a device key. The app shows both on its own screen; together they identify your device to us and let you manage it from this website. The identifier is derived from an identifier Android gives the app.
• Your activation status — whether the device is on a trial or a paid activation, and when it ends.
• The playlists you save. The name, the link, and — where your playlist uses a server login — the server address, username and password. These are stored so your playlists survive a reinstall and so you can manage them from the website. Passwords saved this way are encrypted, with a key held outside the database.
• Order details, if you buy from us: the name, email, country and phone number you enter at checkout, the plan, and the payment reference. Card numbers never reach us — the payment provider handles those.
• Support conversations. If you write to us through the chat or the support form: the name and email you give, everything said in the conversation, any screenshot you attach, and the country the request appears to come from — worked out from the network, and accurate only to the country.

What the app sends

Beyond the above, the app reports a small amount of technical information so we can tell whether it is working:

• Device manufacturer, model, Android version, screen size, and whether the device appears to be a TV, an emulator, or rooted.
• The app version; a hashed device identifier used to count devices; and the same device identifier shown on the app's activation screen, so that a device's reports can be matched to its activation.
• When playback starts or fails: the type of stream and the domain it came from, plus the error if there was one. We do not send the name of the channel, film or programme.
• Whether a sign-in to your playlist succeeded or failed — not the credentials themselves.
• While the app is open, a short signal about once a minute so we can tell the device is online. It carries the identifiers above and nothing about what is playing.
• Which of our notifications your device has shown on the app's Notifications screen, once each, so we can count how many devices have read each one.

Who else receives data

• Google (AdMob) — advertising is shown during the trial. The ads system uses your device's advertising ID and standard ad-request information. A paid activation stops VERINZO's advertising on that device.
• Google (Firebase Analytics) — aggregate app usage, so we can see which screens are used and where the app breaks.
• OneSignal — push notifications, if you allow them. Sending you a notification requires a token tied to your device, and we give OneSignal the device identifier shown on the app's activation screen, so that a notice about your own device — its activation, its expiry, a payment — reaches that device and no other.
• Our payment provider — when you buy an activation, to take the payment and to handle refunds and disputes.
• Google (Firebase Crashlytics) — crash reports, and reports of errors the app recovered from: what failed and where in the app, the device model and Android version, the app version, and the device identifier, so a fault can be traced to the device it happened on. Provider logins are removed from these reports before they leave the device.

We do not sell data to anyone, and none of the above receives your playlists or your provider credentials.

What we don't do

• We do not record what you watch. The app reports that a stream played or failed, and from which domain, without the title.
• We do not use your provider credentials for anything except loading your playlist, and no advertising system ever sees them.
• We do not ask for your location, your contacts, or the files on your device beyond a playlist file you choose yourself. The Google services listed above can infer an approximate region — roughly the country — from the network address a request comes from; the app itself never reads your location.
• We do not sell or rent personal data.
• The app does not copy your saved provider credentials, or the channel and film lists it keeps, into your Google account's cloud backup or onto another device.

How long we keep it

Your device record and playlists stay for as long as the device uses VERINZO, and go when you ask us to delete them. Orders and invoices are kept longer because accounting rules require it. Technical reports from the app are kept for a limited period and then deleted; what remains after that is daily totals, which identify no device. Crash reports are kept by Google for the period its own terms set.

Your choices

• Advertising. Android's own settings let you reset or limit your advertising ID, and a paid activation removes VERINZO's advertising from that device.
• Notifications. Optional, and you can turn them off in the app or in Android settings.
• Playlists. You can delete any saved playlist from the app or from your device page on this website, at any time, without deleting the rest.

Deleting your data

You can ask us to erase your device and everything saved with it at verinzo.com/delete-account, or from inside the app under Settings → Delete account, which shows your device identifier and opens the same page. No account or sign-in is needed. That page explains exactly what a deletion removes and what we have to keep.

You can request deletion of your device and playlist data at any time by writing to support@verinzo.com.