Refund Policy

Overview

VERINZO sells activation for a media-player application. This policy explains when an activation payment can be refunded, and applies to purchases made through this website. It does not cover anything you bought from someone else — see bought from a reseller below.

When you're eligible for a refund

You may request a full refund if any of the following apply:

• Within 14 days of purchase, if the activation has not been used. No reason needed — if you have not put it on a device, you can change your mind.
• You were charged twice for the same activation (a duplicate payment).
• Your payment was taken but the activation never reached your device, and our support team is unable to activate it for you.
• You were charged an amount that does not match the plan you selected at checkout.

The last three apply whether or not the activation was used, and whether or not 14 days have passed. If we took your money and you did not get what you paid for, that is ours to put right.

What is not refundable

Outside the cases above, refunds are not available for:

• An activation already in use on a device, once the 14 days have passed.
• Issues caused by your own playlist, provider, internet connection, or device — VERINZO is a player and does not supply channels or content.
• Credits purchased by resellers, once any part of a credit pack has been used.

If you bought from a reseller

Resellers are independent businesses. If you paid a reseller rather than paying us on this website, that reseller is the seller for your purchase: they set the price, they took the payment, and they handle refunds under their own terms. Your money never passed through VERINZO, so we cannot return it. We can still help with the technical side of getting your device activated — ask us either way.

Your legal rights

Nothing in this policy limits any refund, cancellation, or withdrawal right that cannot lawfully be excluded where you live. Where local consumer law gives you more than this policy does, the law applies, and you do not need to argue the point with us.

How to request a refund

Contact our support team with your MAC address, the email used at checkout, and your order number or payment reference. We may ask a few questions to confirm the purchase and locate your device. Requests are reviewed individually and in good faith.

Processing time

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it can take several business days for the amount to appear on your statement. We'll confirm by email once a refund has been sent from our side.

Chargebacks

If you believe a charge is wrong, please contact us first. We can usually sort it out in a day, and a refund we send directly reaches you faster than one that goes through your bank's dispute process. Raising it with your bank instead is your right and we will not hold it against you.

Contact

Questions about a payment or refund? Reach us through our support channels — WhatsApp and Telegram get to us fastest. Quote the order or the MAC address and we can look it up in one go.